Departure Points

****Important: Please confirm with our representative the departure point to your Event in advance****

Booking Conditions

Our booking conditions set out clearly and simply the responsibilities which we at On-Tour have to you and you in turn have to us when we make a contract between us. This contract is made when you make a booking and we accept it by written confirmation on these terms. If you make a booking by telephone or via the website, it will be accepted that you agree to these conditions.

1 Your contract with On-Tour

When booking an Event you must sign a booking form accepting on behalf of all your party the terms of these conditions and pay the deposit stipulated for that Event. Alternatively if we have your verbal authority or you have provided instructions to deduct payment from your credit/debit card, it is understood that you are in agreement with these booking conditions. If booking online via the website you indicate that you have read and agree to our booking conditions and a copy will be sent out via electronic confirmation.

2 Confirmation of booking

If your booking is made via the internet, you will receive an email confirmation. Whilst every measure is in place to ensure that the availability reflects accurately online, in the unlikely event that a problem arises, On-Tourl will make every attempt to resolve any issues or provide comparable alternatives wherever possible. In the unlikely event of any problem with an online order, On-Tour will contact you at the earliest opportunity.

3 Deposits and payment of your balance

The balance of your Event payment must be made no later than 2 weeks before the date of departure. If you have made your Tour/Event booking within this period the full amount is due immediately. If you do not pay by the stipulated date we reserve the right to cancel your Event.

4 If you cancel your reservation

If you cancel your Event booking for all or any member(s) of your party , you must notify us in writing immediately. As On-Tourl will have made payments for Travel on your behalf to ensure your booking is secure, cancellation costs will be incurred. The following cancellation charges will apply.

Period before departure within which written cancellation is received Amount of cancellation charge shown as a % of the Tour/Event cost More than 42 days Loss of deposit

15 - 5 days 50%

5 - or less 100%

5 Other ithems

You are responsible for ensuring that you adhere to instructions provided by On-Tour in respect to travel itinerary check-in times/departure points if applicable. On-Tour cannot be liable for any loss or expense suffered by clients because of their late arrival or failure to adhere to procedure provided in accordance with bus departure instructions if applicable.

6 Health regulations

No specific inoculations are normally required for Events with On-Tour, however, we advise you to consult your doctor before travelling.

7 Our obligation to you

Once we have confirmed we have available space on the Event of your choice we will process your deposit / payment and forward a confirmation invoice to you, from this time On-Tour has accepted your booking under these terms and conditions.

8 If we change you event

It is possible that circumstances may force us to make changes in the advertised Event. Changes in departure or return times by less than 12 hours , changes to departure point to the nearest available local departure or other of a different mode of transport to a major joining point (Please note travel arrangements not booked/arranged by On-Tour are excluded from the above and On-Tour cannot be responsible for any changes that may take place in respect to independently booked transport)

9 What happens to complaints

We do try to ensure that your Event with us is as enjoyable as possible , however , very occasionally plans do go wrong. If you do encounter a problem please inform our representative immediately who will try and resolve the matter there and then. You will also be given a 24 Hour emergency support telephone number which is to be used in the event of an emergency and outside of office hours should you encounter problems. If the matter cannot be put right details of your complaint will be recorded by our representative. Please ensure that we receive any complaint within 48 hours of your return by writing to our email giving your original booking reference and all other relevant information. We will not accept liability in respect of claims that we receive later than 48 hours after your return from your Event.

10 Responsability for your event

We accept responsibility for the actions and/or omissions of our employees, agents, subcontractors and suppliers whilst they are acting within the scope of their employment with us. We also accept responsibility should the service we offer prove deficient in any way. If any part of your Event is not provided in the advertised manner we will pay you compensation if this has affected the enjoyment of your Event (the proportional part of our failure). We will not however be responsible for nor accept liability for death , bodily injury or illness caused to the signatory to the contract and/or any named person on the booking form save insofar as such death, bodily injury or illnesses caused by the negligence of On-Tourl or its employees or agents of the same.

11 Special assistance

Where appropriate and subject to our discretion we offer the following Special Assistance to our clients.

General Assistance. If any client who through misadventure suffers illness, personal injury or death during the period of the Event arising out of an incident which did not form part of their Event nor of an excursion purchased through one of our employees.

12 Concert/event cancellation

If you are travelling on an Event for which the primary reason for travel is a Concert or Event, On-Tour cannot take responsibility whatsoever as a result of any change/omissions in the event or the programme or failure of the main event to take place as advertised. Our responsibility is to provide you with the transport for the Event/Concert/Show as advertised by the promoter, nor can we be responsible for any expenses incurred by yourself as a result of the Concert/Event/Show being cancelled by any party other than by On-Tour.

IMPORTANT NOTE: Should the Concert or Event be cancelled by the promoter/artist/performers, the Trip/Tour/Event you have booked will still be scheduled to proceed. You will however, be entitled to an appropriate refund in respect to the Concert/Event Ticket. Should you decide not to travel as a result of a cancelled event/altered performance, cancellation charges may apply in accordance with our cancellation terms in Section 5, to cover charges associated with pre-booked items, as once a booking/reservation has been made on your behalf, a no refund/change restrictions can apply. On-Tour will nevertheless look where possible to keep any cancellation charges to a minimum. Travel/Event Cancellation Insurance premiums nor any Credit/Debit Card charges are refundable in any event.

13 Price changes

On-Tour have the right to change the prices in force at any time up to 5 days before the event date. In the event of such changed prices, the customer shall be entitled to cancel his booking by giving written notice to On-Tour within 3 days of the price change. In such an event, the customer shall be entitled to a full refund of monies paid.

14 Descriptions/information pages

All information displayed on the On-Tour Website is provided in good faith - On Tour cannot be be held responsible for any inaccuracies - please advise jurgenk28@hotmail.com if any inaccuracies /errors are found - Thank you

Privacy and data protection

On-Tour only collects personal information about you (for example your name, address, telephone number, email address and credit card details) when you specifically provide us with such information on a voluntary basis. Any personal information On-Tour collect will never be released or sold to any companies or individuals outside of On-Tour or our authorised partner companies.

We will not share your personal information for marketing or any other purposes without your consent unless where required by law. If you have registered your interest with On-Tour and/or any of our associated companies, and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you.

Your Information

We use the information you provide us with to sell you the ticket related packages as you requested. By making a purchase from this site you are consenting to your financial and/or personal information being passed to any third party organisations necessary to process your transactions with On-Tour. Except for these specific cases, we will never share financial information with third parties without your specific consent.